All-Inclusive
Fully managed coffee service
>98% Uptime
Superb machine reliability
< 4 Hours
Rapid response for Australian CBDs
NPS 68
Elite customer satisfaction score
The same high standard in everything we do
Every part of a Krema partnership — the coffee, the machines, the people behind it — is held to one exceptional standard.
Exceptional Coffee
Genuine café-quality coffee, brewed fresh on demand — so great coffee never means leaving the building.
Exceptional Machines
Effortless to use and engineered for a consistent, barista-style pour — built to last, whatever the workload.
Exceptional Service
KremaCare comes standard with every partnership — full service, full support, built in from day one.
Preferred by 450+ high performing workplaces across Australia
The relationships last, too: more than 93% stay with us beyond three years.
A simpler way to manage office coffee
Many businesses do not want to compare machine specs, organise servicing or monitor stock levels. Krema takes care of the full office coffee solution — from recommending the right setup to installation, supply, maintenance and support. All in one simple rental plan.
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Purposefully sourced. Responsibly delivered.
Less waste, more impact
Durable machines and fresh beans help reduce landfill, lower emissions, and keep your environmental footprint light.
Ethically sourced, responsibly run
Every blend is ethically and sustainably sourced, including beans that are Rainforest Alliance Certified.
Backed by KremaCare, standard
Over $10,000* of servicing and support is built into every partnership — no extra costs.
(Over a minimum 3 year rental term) Explore KremaCare
Included with KremaCare
Installation by Qualified Professionals
Staff Onboarding & Training
Regular Service & Maintenance
'Rapid Response' Emergency Callouts
Automated Coffee Supply
National Support Network
Why Krema FAQs
Comparing Krema to the Alternatives
How is Krema different from a pod or capsule coffee system?
Krema is fresh bean-to-cup, not pods — every cup is ground fresh, which means noticeably better coffee at a lower cost per cup and a fraction of the single-use waste. Pod systems look cheap upfront but add up fast on both cost and landfill. And rather than a cheap machine plus a cupboard of capsules to reorder, you get the machine, coffee supply, servicing and support as one managed arrangement. → Explore coffee solutions
Isn't it simpler to just buy a machine and arrange our own servicing?
It rarely works out simpler. Buying outright means you own the problem — sourcing beans, booking servicing, chasing repairs, managing a supplier when something breaks. Krema packages the machine, supply, installation, servicing and support into one accountable partnership under KremaCare, so there's nothing for your team to manage. One partner, one invoice, no operational burden. → See what KremaCare includes
We already have Billi or Zip taps — why would we switch?
Because you're likely paying for servicing and parts you don't need to. The Australian-built Krema BC Series delivers instant boiling and chilled filtered water with no ongoing running or servicing costs, plus lifetime KremaCare coverage — so the reliability headaches and service bills common to built-in taps simply go away. It also folds into the same single Krema plan as your coffee. → Explore the BC Series
Cost & Value
Why not just let the team use the local café?
Because those "quick" café runs are quietly expensive. A typical trip is around a 25-minute micro-leave, and at three trips per person each week that lost time compounds into a serious annual productivity cost. Café-quality coffee at the desk removes the reason to leave — people stay, focus holds, and the workplace feels better for it. → See the micro-leave cost
How does Krema compare on cost to what we're doing now?
Krema is a single, predictable rental with no upfront capital outlay — and KremaCare is built in, adding over $10,000 of servicing, maintenance and support value each 3 year rental term at no extra cost. Against the hidden costs of café runs, pod reordering, or surprise repair bills on a machine you own, the managed model usually comes out ahead on total cost, not just convenience.
Reliability & Growth
Will the experience actually stay reliable over time?
Yes — reliability is the whole point of our business model. Krema machines run at over 98% operational uptime and metro support averages under four hours on-site. That consistency is why clients rate Krema an NPS of (currently) 68, roughly double the B2B average. The experience holds up without your team having to think about it. → KremaCare
Can Krema scale with us as we grow or add sites?
Yes — multi-site growth is core to how we work. As you add or reconfigure sites, your Krema setup scales with you under the same standard and the same point of accountability, with no need to bring on a new supplier for each new location.
One partner. Everything handled. Start here.
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