The Krema Story
Krema started with a clear ambition: to bring café-quality coffee into the workplace without compromise. Built on three pillars — premium coffee, the best machines, and exceptional ‘business class’ service — our mission was to lift the daily experience for teams across Australia.
Over time, our offering has grown to meet the wider needs of modern workplaces. Today we deliver full-scale workplace refreshment — from beans roasted here in Australia and premium-grade coffee machines to sparkling and filtered water systems — all under one managed partnership.
We now support some of Australia's largest and most respected organisations. Through all of it, the goal hasn't changed: to elevate the everyday, one workplace at a time.
The Krema Method
Every Krema partnership follows the same four-step method — not process for its own sake, but the only way to get workplace coffee right.
It's how Business Class gets delivered, every time.
01 — We Learn
We find out what your workplace actually needs before we design anything.
02 — We Design
We build the solution around your needs — never a generic install.
03 — We Launch
We train and stay close until it's actually working, not just installed.
04 — We Deliver
We follow up and show this was the right call, again and again.
A partner workplaces stay with
Krema supports 400+ active client sites across Australia, and the relationships last — 93% of clients stay with us beyond three years. Our machines run at 99% operational uptime, and clients rate us a Net Promoter Score of 68, roughly double the B2B average.
It's a track record built on workplaces choosing to stay, not just sign up.
Coffee you can stand behind
We want great workplace coffee to be something you can feel good about serving. Every Krema blend is roasted here in Australia through specialist partners who prioritise responsible sourcing — building direct grower relationships that support fair trade and community development. And as an organisation, Krema operates under a Reflect Reconciliation Action Plan, endorsed by Reconciliation Australia, reflecting our commitment to reconciliation in the way we do business.
- Roasted in Australia — fresher coffee and a shorter, more accountable supply chain
- Ethically minded sourcing partners — direct grower relationships supporting fair trade and community development
- Reflect Reconciliation Action Plan — endorsed by Reconciliation Australia
- Rainforest Alliance Certification — on our Clarity and Intensity blends (pending late 2026)
About Krema FAQs
Company Overview
Who is Krema?
Krema is an Australian workplace coffee and water partner, based in Melbourne, delivering fully managed refreshment solutions to organisations nationwide. What began with a single ambition — café-quality coffee in the workplace without compromise — has grown into complete workplace refreshment, from expertly roasted beans and premium machines to designer sparkling and filtered water systems.
Where is Krema based, and where do you service?
Krema is headquartered in Melbourne and services workplaces Australia-wide through a national support network. Most clients run Krema across more than one location, so multi-site and interstate rollouts are core business — one accountable partner, one consistent standard, wherever your offices are.
Track Record & Clients
What kinds of organisations does Krema work with?
Krema supports 400+ active client sites across Australia — from growing teams to some of the country's largest and most respected workplaces, spanning healthcare, retail, construction, professional services and more. Every solution is tailored to its environment, but the standard is consistent: reliable, high-quality coffee and water that scales with the business.
How established and reliable is Krema?
Krema started in 2012. It is built for the long term, and the numbers show it — 93% of clients stay beyond three years, machines run at over 98% operational uptime, and clients rate Krema a Net Promoter Score of (currently) 68, roughly double the B2B average.
Ethics & Sustainability
Is Krema's coffee ethically sourced?
Yes. Krema's blends are roasted in Australia through partners committed to responsible sourcing, fair trade and community development, with traceable supply chains. Our Clarity and Intensity blends are soon to be Rainforest Alliance Certified (pending late 2026).
Does Krema support sustainability and reconciliation commitments?
Krema operates under a Reflect Reconciliation Action Plan, endorsed by Reconciliation Australia, and works with sourcing partners who prioritise ethical, responsible practices — the kind of credentials that stand up in a procurement or ESG submission.