The Krema Story
Krema started with a clear ambition: to bring café-quality coffee into the workplace without compromise. Built on three pillars — exceptional coffee, exceptional machines and exceptional service — our mission was to lift the daily experience for teams across Australia.
Over time, our offering has grown to meet the wider needs of modern workplaces. Today we deliver full-scale workplace refreshment — from beans roasted here in Australia and premium-grade coffee machines to sparkling and filtered water systems — all under one managed partnership.
We now support some of Australia's largest and most respected organisations. Through all of it, the goal hasn't changed: to elevate the everyday, one workplace at a time.
The Krema Method
Every Krema partnership follows the same four-step method — it's how we deliver Business Class, every time.
01
Learn
Thorough discovery, understanding how your workplace and team work.
02
Design
Tailored solutions, built around your space, your people and your budget.
03
Implement
Seamless setup, with your team trained and ready from day one.
04
Partner
Long-term partners, committed to your workplace for years to come.
A partner workplaces stay with
Krema supports over 450 workplace sites across Australia — and the relationships last. 93% of clients stay with us beyond three years, our machines run at 98% operational uptime, and clients rate us a Net Promoter Score of 68, roughly double the B2B average.
It's a track record built on workplaces choosing to stay, not just sign up.
About Krema FAQs
Company Overview
Who is Krema?
Krema is an Australian workplace coffee and water partner, based in Melbourne, delivering fully managed refreshment solutions to organisations nationwide. What began with a single ambition — café-quality coffee in the workplace without compromise — has grown into complete workplace refreshment, from expertly roasted beans and premium machines to designer sparkling and filtered water systems.
Where is Krema based, and where do you service?
Krema is headquartered in Melbourne and services workplaces Australia-wide through a national support network. Most clients run Krema across more than one location, so multi-site and interstate rollouts are core business — one accountable partner, one consistent standard, wherever your offices are.
Track Record & Clients
What kinds of organisations does Krema work with?
Krema supports 500+ active client sites across Australia — from growing teams to some of the country's largest and most respected workplaces, spanning healthcare, retail, construction, professional services and more. Every solution is tailored to its environment, but the standard is consistent: reliable, high-quality coffee and water that scales with the business.
How established and reliable is Krema?
Krema started in 2012. It is built for the long term, and the numbers show it — 93% of clients stay beyond three years, machines run at over 98% operational uptime, and clients rate Krema a Net Promoter Score of (currently) 68, roughly double the B2B average.
Ethics & Sustainability
Is Krema's coffee ethically sourced?
Yes. Krema's blends are roasted in Australia through partners committed to responsible sourcing, fair trade and community development, with traceable supply chains. Our Clarity and Intensity Blends are Rainforest Alliance Certified - one of the world's most respected indicators of an ethical and sustainable supply chain.
Does Krema support sustainability and reconciliation commitments?
Krema operates under a Reflect Reconciliation Action Plan, endorsed by Reconciliation Australia, and holds Rainforest Alliance Certification on its Clarity and Intensity blends — backed by sourcing partners who prioritise ethical, responsible practices. These are the kind of credentials that stand up in a procurement or ESG submission.