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Privacy Policy

Krema Privacy Policy

 

This Privacy Policy explains how Now Corporate Pty Ltd (ABN 21 159 602 212) trading as Krema (“Krema”, “we”, “us”, “our”) collects, uses, stores, and protects your personal information.

By visiting our website or engaging with us, you agree to this Policy and our Terms of Use.

 

1. Information We Collect

We collect personal information that helps us provide you with products, services, and a better website experience. This may include:

  • Your name, company name, and job title
  • Contact details (email address, phone number, business address)
  • Enquiry or consultation form details
  • Payment and transaction information (for orders and accounts)
  • Communication preferences and feedback
  • Website usage data such as IP address, browser type, and pages visited

We only collect information that is reasonably necessary for our business activities.

 

2. How We Collect Information

We collect personal information when you:

  • Fill in a form or request a consultation on our website
  • Communicate with us by phone, email, or social media
  • Place an order or open an account with Krema
  • Visit our website (via cookies or analytics tools)

We may also collect limited information from third parties such as suppliers or service partners, but only where permitted by law.

 

3. How We Use Your Information

Krema uses your information to:

  • Respond to enquiries and provide quotes or consultations
  • Deliver products, services, and customer support
  • Process payments and manage accounts
  • Improve our website, services, and customer experience
  • Send updates, offers, or news (if you’ve opted in)
  • Comply with legal and regulatory obligations

We never sell your personal information to third parties.

 

4. Email and Marketing Communications

If you subscribe to Krema updates, we may send you information about products, offers, or services that may interest you.
You can unsubscribe at any time by clicking the “unsubscribe” link in any email or contacting us directly.

 

5. Cookies and Website Analytics

Our website uses cookies and analytics tools (such as Google Analytics) to understand visitor behaviour and improve performance.

Cookies don’t identify you personally, but they help us measure engagement and optimise the site experience.
You can disable cookies through your browser settings if you prefer.

 

6. How We Store and Protect Your Information

Your personal information is stored securely using modern data protection measures including encryption, password protection, and restricted access controls.

We retain your information only as long as necessary for business or legal purposes.

While we take reasonable precautions, no online transmission is entirely secure. You share information at your own risk.

 

7. Sharing Your Information

We may share your information with:

  • Service providers assisting in operations (IT, logistics, payment processing, marketing support)
  • Suppliers or partners involved in delivering your order or service
  • Regulatory or legal authorities where required by law

All third-party partners are required to handle your data securely and in accordance with privacy legislation.

 

8. Accessing or Correcting Your Information

You have the right to:

  • Access the personal information we hold about you
  • Request corrections if it’s inaccurate, outdated, or incomplete

To make a request, contact us via the details below. We’ll respond within a reasonable time.

 

9. Overseas Disclosure

Some of our service providers (such as cloud storage or analytics providers) may store or process data overseas, including in the United States or other jurisdictions.


Where this occurs, Krema ensures that reasonable steps are taken to protect your information in line with Australian Privacy Principles.

 

10. Questions or Complaints

If you have a question or concern about how we handle your information, please contact us:

Krema
Email: [email protected]
Phone: 1300 999 669

If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au

 

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website and will include the date of last update.