The Krema Story
Krema started with a clear ambition: to bring café-quality coffee into the workplace without compromise. Built on three pillars — exceptional coffee, exceptional machines and exceptional service — our mission was to lift the daily experience for teams across Australia.
Over time, our offering has grown to meet the wider needs of modern workplaces. Today we deliver full-scale workplace refreshment — from beans roasted here in Australia and premium-grade coffee machines to sparkling and filtered water systems — all under one managed partnership.
We now support some of Australia's largest and most respected organisations. Through all of it, the goal hasn't changed: to elevate the everyday, one workplace at a time.
The Krema Method
Every Krema partnership follows the same four-step method — it's how we deliver Business Class, every time.
01
Learn
We get to know your workplace, your team and how you work.
02
Design
We design a coffee solution around your space, people and budget.
03
Implement
We install everything and train your team, so you’re ready from day one.
04
Partner
We stay with you long-term, with ongoing service and support.
About Krema FAQs
Company Overview
What makes Krema different from other workplace coffee providers?
Krema is an Australian workplace coffee partner dedicated to delivering exceptional coffee, premium machines and outstanding service. Through our fully managed rental model, we take care of everything — from selecting the right machines and coffee blends to installation, servicing and ongoing support. It's our Business Class approach to workplace coffee, designed to make every cup exceptional and every experience effortless.
Where is Krema based, and where do you service?
Krema is headquartered in Melbourne and services workplaces Australia-wide through a national support network. Most clients run Krema across more than one location, so multi-site and interstate rollouts are core business — one accountable partner, one consistent standard, wherever your offices are. → Explore Locations
Track Record & Clients
What kinds of organisations does Krema work with?
Krema supports 450+ active client sites across Australia — from growing teams to some of the country's largest and most respected workplaces, spanning healthcare, retail, construction, professional services and more. Every solution is tailored to its environment, but the standard is consistent: reliable, high-quality coffee and water that scales with the business.
How established and reliable is Krema?
Krema started in 2012. It is built for the long term, and the numbers show it — 93% of clients stay beyond three years, machines run at over 98% operational uptime, and clients rate Krema a Net Promoter Score of (currently) 68, roughly double the B2B average.
Ethics & Sustainability
Is Krema's coffee ethically sourced?
Yes. Krema's blends are roasted in Australia through partners committed to responsible sourcing, fair trade and community development, with traceable supply chains. Our Clarity and Intensity Blends will be Rainforest Alliance Certified from March 2027 — one of the world's most respected indicators of an ethical and sustainable supply chain.
Does Krema support sustainability and reconciliation commitments?
Krema operates under a Reflect Reconciliation Action Plan, endorsed by Reconciliation Australia, and will have Rainforest Alliance Certification for its Clarity and Intensity coffee blends from March 2027 — backed by sourcing partners who prioritise ethical, responsible practices. These are the kind of credentials that stand up in a procurement or ESG submission.