KremaCare. Built-in peace of mind.
Fewer breakdowns. Faster resolution. No operational burden.
End-to-end management
Installation, supply, and maintenance fully managed by Krema.
Intelligent supply
Smart tracking ensures coffee stock is replenished before you run low.
Proactive servicing
Scheduled servicing reduces downtime by up to 98%.
Rapid local response
On-site technical support with an average CBD response time under 4 hrs.
Over $10,000 of added value—built in. With KremaCare, it’s all covered. And always included each year.
Included with KremaCare
Installation by Qualified Professionals
Staff Onboarding & Training
Quarterly Service & Maintenance
'Rapid Response' Emergency Callouts
Automated Coffee Supply
National Support Network
Why businesses choose a managed office coffee service
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No need to organise separate servicing providers
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Less downtime and fewer operational issues
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Easier budgeting with one predictable arrangement
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Better employee experience through consistent quality
KremaCare in action
Live service updates. Total transparency.
LIVE
Reliability You Can Count On
Machines Currently Operational
99.4%
Rated Outstanding by Australian Workplaces
Krema Net Promoter Score (68) is twice B2B average (34)
68
Get started with Krema — premium service included
Service FAQs
What is KremaCare?
KremaCare is the fully managed service behind every Krema partnership.
It covers everything required to keep your coffee and water systems running at their best — from installation through to ongoing maintenance and support.
What’s actually included in KremaCare?
Everything needed for consistent performance.
- Installation by qualified professionals
- On-boarding training
- Automated coffee bean supply
- Ongoing servicing and maintenance
- Repairs and technical support
- Preventative maintenance to avoid issues
There are no separate service contracts or add-ons.
Are servicing and maintenance really included?
Yes — completely.
KremaCare is built into your partnership, so there are no unexpected costs or reactive service fees. Everything is covered in your rental fee.
What happens if something goes wrong?
It’s resolved quickly, without disruption to your team.
Krema responds fast when issues arise, minimising downtime and ensuring continuity.
How does Krema minimise downtime?
Through proactive, not reactive, service.
Regular maintenance and system monitoring prevent most issues before they occur — so machines stay operational and reliable.
Will our team need to manage anything?
No.
KremaCare is designed so your team doesn’t have to place orders, coordinate servicing, troubleshoot issues, or manage suppliers. It’s all handled for you.
How quickly does support respond?
Support is fast and local.
Krema prioritises rapid response times, particularly in metro areas, to ensure minimal disruption to your workplace.
Is this just maintenance, or an ongoing partnership?
It’s an ongoing service relationship.
KremaCare ensures your systems continue to perform over time — not just at installation, but every day after.
How does KremaCare compare to standard supplier support?
Most suppliers are reactive — Krema is proactive.
Instead of waiting for issues to occur, KremaCare focuses on prevention, consistency, and long-term performance.
What’s the real benefit of KremaCare for our business?
Consistency without effort.
Your team gets reliable coffee and water every day, without needing to think about servicing, maintenance, or performance issues.