Everything Taken Care Of.
Nothing Overlooked.

KremaCare is the fully managed service behind every Krema partnership — built in as standard, not sold as an add-on. It covers everything needed to keep your coffee and water systems performing, from installation through to ongoing maintenance and support, adding over $10,000 of value at no extra cost, across a 3 year rental term.

Machine, coffee supply, installation, servicing and support — all bundled into one rental. Over $10,000 of added value — built in. With KremaCare, it’s all covered and always included each year.

• Installation by Qualified Professionals
• Staff Onboarding & Training
• Regular Service & Maintenance
• Rapid Response Emergency Callouts
• Automated Coffee Supply
• National Support Network

Yes. KremaCare covers your full Krema setup — coffee machines and water systems alike — under one arrangement. Whether it's a bean-to-cup machine or an E6 Series sparkling water dispenser, the same inclusive servicing, supply and support applies. One partner, one point of accountability, for everything. → Explore sparkling water dispensers

Yes — but the type of service depends on location. For capital cities and major regional cities including Newcastle, Geelong, Hobart, Darwin and Gold Coast, Krema delivers the fully managed KremaCare coffee service. For smaller regional centres (e.g. Goulburn or Albury/Wodonga), customers are supported through KremaAnywhere instead — the same premium equipment and ethically sourced blends, backed by remote-first support that keeps coffee and service running smoothly. It's ideal for organisations with both city and regional offices looking to consolidate under one trusted national supplier.

Fast — and locally. Melbourne & Sydney CBD on-site support averages under four hours, and because servicing is proactive rather than reactive, most issues are prevented before they interrupt your team at all. When something does need attention, rapid-response callouts are built into KremaCare at no extra cost.

Very. With scheduled preventative servicing, Krema machines run at over 98% operational uptime. Regular maintenance and system monitoring catch most problems before they happen — so your coffee and water are there when your team is, not out of order.

Most suppliers are reactive — they respond once something has already broken. KremaCare is proactive: prevention, monitoring and scheduled servicing keep systems running rather than waiting for failures. The result shows in the numbers — over 98% machine uptime and a Net Promoter Score of (currently) 68, roughly double the B2B average.

No — that's the entire point. Your team never has to place orders, book servicing, troubleshoot faults or coordinate suppliers. Smart supply tracking replenishes coffee before you run low, and servicing is scheduled and handled by Krema. It's designed to run quietly in the background with zero internal effort.

No. KremaCare is built into your rental, so servicing, callouts and support are all included — no reactive fees, no surprise repair bills, no separate maintenance contracts. One predictable arrangement, straightforward budgeting. The only exception is filters, which sit outside KremaCare and are charged separately based on usage.

An ongoing partnership. KremaCare isn't a single installation and a handover — it's a continuous service relationship that keeps your systems performing every day after go-live, and adapts as your workplace changes over time. It's why 93% of clients stay with Krema beyond three years.

Consistency without effort. Your team gets reliable, café-quality coffee and water every day, with no servicing to manage, no suppliers to chase and no downtime to work around — backed by under-four-hour metro response and over 98% machine uptime. It removes an operational problem entirely, rather than just supplying equipment.